Returns

At Hammasa Shop, we strive to provide you with a hassle-free shopping experience. We understand that sometimes, returns are necessary. However, it's important to note that all costs associated with returning an item will be the responsibility of the Purchaser.

Refund Policy:

Dresses & Jackets

If you wish to request a refund, kindly adhere to the following guidelines:

• Tag Requirement: In order to be eligible for a refund, the original tag and ribbon attached must remain intact and un-removed. Any Dress or Jacket without the original tag or Ribbon will not be eligible for a refund.
• Time Frame: Refund requests must be initiated within 7 days of receiving the dress or Jacket. After this period, we regret to inform you that we cannot offer a refund.
• Condition of the Dress or Jacket: The dress or jacket must be in its original condition, unworn, unwashed, and odourless. Free from any damages or alterations.
• Proof of Purchase: A valid proof of purchase, such as the order confirmation email or receipt, is required for all refund requests. 

Bags, Accessories & Undergarments

Before making a purchase, we kindly ask you to review our No Return or Exchange Policy for Bags, Accessories and Undergarments outlined below:

• Each bag and accessory is meticulously crafted by hand, this  may involve the use of various construction techniques, including sticking, gluing, stitching or other methods making it unique and different from any other, and we celebrate these differences. Variations in colour, texture, and design are inherent to the handmade process, We cannot be held liable for any variations in colour, texture, design or any defects resulting from the construction methods used in the handmade production of our bags and accessories. 
• We prioritise the health and safety of our customers, and as such, we have a strict no-return or exchange policy for undergarments, due to hygiene considerations. We encourage you to carefully review the sizing charts and product details before making your purchase to ensure the perfect fit.
• All sales of bags, accessories and undergarments are final, by making a purchase on our website, you acknowledge and agree to abide by our No Return or Exchange Policy for these products.

Exchange Policy:

Dresses & Jackets

If you wish to exchange the dress or jacket for a different size or style, please follow these guidelines:

• Tag Requirement: Similar to our refund policy, the original tag or ribbon must be intact and un-removed for exchanges to be considered.
• Time Frame: Exchange requests must be initiated within 7 days of receiving the dress or jacket.
• Availability: Exchanges are subject to availability. If the desired size or style is not available, we will work with you to find a suitable solution.
• Condition of the Dress or Jacket: The dress or jacket being exchanged must be in its original, unworn, unwashed, and undamaged condition.
• We will not allow exchange more than once.

Bags, Accessories & Undergarments

Before making a purchase, we kindly ask you to review our No Return or Exchange Policy for Bags, Accessories and Undergarments outlined below:

• Each bag and accessory is meticulously crafted by hand, this  may involve the use of various construction techniques, including sticking, gluing, stitching or other methods making it unique and different from any other, and we celebrate these differences. Variations in colour, texture, and design are inherent to the handmade process, We cannot be held liable for any variations in colour, texture, design or any defects resulting from the construction methods used in the handmade production of our bags and accessories. 
• We prioritise the health and safety of our customers, and as such, we have a strict no-return or exchange policy for undergarments, due to hygiene considerations. We encourage you to carefully review the sizing charts and product details before making your purchase to ensure the perfect fit.
• All sales of bags, accessories and undergarments are final, by making a purchase on our website, you acknowledge and agree to abide by our No Return or  Exchange Policy for these products.

The conditions of the exchange and return will be confirmed upon receipt of the return. Our returns department has the right to refuse a return, if these conditions are not met. In this instance, the item will be returned to the address provided on the order confirmation email.

Non-Refundable and Non-Exchangeable Items:

Certain items are non-refundable and non-exchangeable. These include:

• Dresses and Jackets with the original tag and ribbon removed or tampered.
• Dresses and Jackets that show signs of wear, washing, damage, or alteration.
• Custom-made or personalised Dresses or Jackets.
• Strict No Return or Exchange Policy for Bags, Accessories and Undergarments.

How to Initiate a Refund or Exchange:

To initiate a refund or exchange, please follow these steps:

• Contact our customer support team at enquiries@hammasashop.com within the specified time frame.
• Provide your order number, the details, and the reason for the refund or exchange.
• Await further instructions from our team on how to proceed.

Note: We reserve the right to refuse any refund or exchange that does not meet the aforementioned criteria.

If you have any questions or concerns about our refund and exchange policy, please don't hesitate to reach out to our customer support team at enquiries@hammasashop.com We are here to assist you and ensure your shopping experience with us is a pleasant one.

Thank you for choosing Hammasa. Your satisfaction is our priority.